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Pre-registration for Kinesis Virtual Card is now open

THIS IS AN UNOFFICIAL PLACEHOLDER POST TO ACCOMODATE THE DISCUSSION IN PROGRESS ON A NEWLY AVAILABLE FEATURE ON THE KINESIS WEBSITE.

As of Monday 30th September, pre-registration for the new Kinesis Virtual Card is now possible via the Kinesis web app.

Details here:

Virtual Card Pre Reg

Pre-register for the Kinesis Virtual Card today to access low-fee spending on precious metals and 2% cashback in gold. T&Cs apply.
kinesis.money kinesis.money

with links on that page to indicate
  • the expanded list of countries currently covered
  • fees
  • Pre-registration T&C's


I will be moving a number of posts from

Kinesis Virtual Card program temporarily paused

The card program provider for the Kinesis Virtual Card, BAANX, is migrating to a new card issuer. During the migration, the Kinesis Virtual program will be temporarily paused and Kinesis users will be unable to use their cards - with immediate effect. The new issuer has the capacity to expand...
forum.kinesis.money forum.kinesis.money
to this thread.
 
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Click to expand...
Randall Mark Trainer said:
Uchiki, thanks for coming to my aid. As you can see from my Mac screenshot below, when I am logged into KMS, I see no virtual card icon or language such as you show. I remember that there used to be one on the left side, but I haven't seen it for a while. What am I doing wrong?

Yes, I do live in Georgia, an approved country.


View attachment 7336
Click to expand...
Thanks for posting the screenshot. I can see that not having the Virtual Card option on the left is preventing you from getting to the screen

Like CM, SteveW and Lozion, I'm wondering if this is due to you not having had the most recent card - perhaps Georgia wasn't a supported country for that card.

This may affect a number of people, so I'll get it reported as a potentially wider issue.
If you also send the above screenshot to Support and mention that the Virtual Card option is not showing and that you're in Georgia, a supported country for the new card, then they will also have a record of your specific case.
 
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Randall Mark Trainer said:
AIM, thanks for trying. I don't have an Android device. I haven't been able to use the Kinesis app on my iPhone for many months. Kinesis live-chat "support" blew me off immediately and said ask my account manager, whom I emailed. Maybe in a few months I will get answers.
Click to expand...
Open your App Store click on your profile picture on the top right.

Click on apps and look through the list I have been successful reinstalling kinesis app when it was uninstalled.

As I previously had the app before it was removed from the store I was able to reinstall.
 
I received mail from Kinesis with invitation to sign up for new card. I have VDC from early days. It is still in my phone even that sounds like it is out of commission.
Something interesting happened. I clicked "Pre-Register" button in e-mail and sure enough Kinesis login and after that site opened. I clicked to "Virtual Card" link on the left and instead of opening card screen link disappeared from the list. There is no place to pre-register. Are you having the same experience?
 
ZackP said:
I received mail from Kinesis with invitation to sign up for new card. I have VDC from early days. It is still in my phone even that sounds like it is out of commission.
Something interesting happened. I clicked "Pre-Register" button in e-mail and sure enough Kinesis login and after that site opened. I clicked to "Virtual Card" link on the left and instead of opening card screen link disappeared from the list. There is no place to pre-register. Are you having the same experience?
Click to expand...

The following may help.

Uchiki said:
You need to use the web application to register ie https://kms.kinesis.money/ rather than the mobile apps.
Given that it is mobile sensitive, you should be able to comfortably use it on a desktop/laptop or mobile device.

1 Once you've logged in, look at the options down the left hand side. Depending on the screen width of the device you're using, click on Virtual card (as in AlM's screenshot) or the card icon as Lozion mentioned.

2 You should then see this screen.
It's the same as AlM posted, but as this is from an account that hasn't yet registered, it shows the button that you need to click on.
All you need to do is to click on that Pre-Register button and you're done.

View attachment 7335
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I use WEB KMS only and here are the screenshots, first one as soon as I log in:

Screen Shot 2024-11-18 at 11.19.46 AM.png

After I click "Virtual Card" i get front page again and that selection is gone.

Screen Shot 2024-11-18 at 11.20.10 AM.png

So no card for me. Can't sign up for new one.
 

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  • Screen Shot 2024-11-18 at 11.19.46 AM.png
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ZackP said:
After I click "Virtual Card" i get front page again and that selection is gone.
Click to expand...
Send your report and screenshots to support@kinesis.money along with your KM number.

I've just tried to reproduce what you're experiencing on an account that hasn't pre-registered and I get the pre-registration page.

Croatia is on the list of supported countries, so it's not that.
Might just be something account specific.
 
I will and just spoke to my friend from same place whom I brought into Kinesis. Same problem, not found link page. Wrote to support and got answer to try different browsers and he got the same result with 4 browsers. I tried Brave and Firefox so far. Anyway, I'll send them an e-mail.
 
Answer from support:
Desktop/Laptop:

- In your Browser, go to Settings on the top right screen.

- Select the Security And Privacy tab.

- Select Browser Data and then check on Cache and cookies.

- Select Clear Data.

- Turn off any VPN.

- Turn off any AdBlock.

- We recommend using the Google Chrome's incognito window.

P.S. been there, done that, no change.
 
Thank you @ZackP before raising a ticket could you please try to reproduce this bug in the app? this is in order to have as much information as possible so that our IT team can work properly.
Additionally, could you please give me your kms number and your friend's as well.
 
ZackP said:
I guess I'll answer this by e-mail addressed to you Milena.
Click to expand...
Thank you Zack, I received your email.

Our IT Team I'll review this issue, I will come back once I have a proper answer.
For your reference here is the ticket number: PROD-7851

Please keep me updated if there is any changes or if more similar cases appear.
 
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Yes, got your mail and here is mail from my friend, Zdravko, same thing ...

"In reference to our phone conversation when you informed me about new Kinesis card, I tried to install it on my mobile phone, but whenever I click on “Virtual Card” I get message: 502 Bad Gateway. It is so last ten days.

Screen Shot 2024-11-19 at 8.17.13 PM.png
Please be so kind and instruct what to do."
 
ZackP said:
Yes, got your mail and here is mail from my friend, Zdravko, same thing ...

"In reference to our phone conversation when you informed me about new Kinesis card, I tried to install it on my mobile phone, but whenever I click on “Virtual Card” I get message: 502 Bad Gateway. It is so last ten days.

View attachment 7655
Please be so kind and instruct what to do."
Click to expand...
Hi @ZackP, we have followed up on this. Our IT Team has sorted this error. Can you and your friend, Zdravko try to pre-register?
 
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