Kinesis has server redundancy across several regions that covers the KM applications and blockchain nodes, so is extremely unlikely to experience an all systems down situation.
What is conceivable however, is a situation where groups of users lose connectivity with those systems eg prolonged internet/infrastructure outages in a region.
In which case, it would be useful for each participant to be able to easily record the relevant information should they need to contact Kinesis without having access to their account.
It's suggested to make a record of key information to cover this eventuality.
Suggested information is
Additionally, an end of month download from the CSV extracts would provide useful information.
What is conceivable however, is a situation where groups of users lose connectivity with those systems eg prolonged internet/infrastructure outages in a region.
In which case, it would be useful for each participant to be able to easily record the relevant information should they need to contact Kinesis without having access to their account.
It's suggested to make a record of key information to cover this eventuality.
Suggested information is
- own email address
- HIN(s)
- Kinesis phone number and support@kinesis.money from contact page.
- Account executive/manager name.
- Segregated storage reference numbers if you've stored your own coins/bars in this manner
Additionally, an end of month download from the CSV extracts would provide useful information.
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